I am not really a big fast food person. My standby place to eat when I'm too tired to make a decision is a west Texas place called Taco Villa. I think they started in Odessa and they have a few stores between Odessa and Lubbock and they are familiar and comforting. And I eat at Scholtzkys some because I walk out the back door and cross the alley from my office and I'm there. And I love Chic Fil A and there is one in my neighborhood that I've been to one time since I've lived here. I have always, for some reason, liked Egg McMuffins so occasionally I will stop at McDonalds in the morning but actually find the rest of their food disgusting. Which brings me to my rant, which is not about food but fast food employees.
One morning last week, while on my way to work, I went through the drive thru and I heard the employee say "it's not wrapped in the right paper" but he handed me sack anyway. So I pulled over in the lot and sure enough, it was the wrong thing. I pulled back around where I had to wait in line again for them to replace it. It actually annoyed me enough that I put a complaint in on their website when I got to work. 4 calls form corporate, offering me a free meal which I declined. I was not needing a free meal. I just wanted someone to know that my valuable morning time was wasted. They all assured me they would discuss with manager. Normally, I would have just not gone back. But last Sunday morning, there was one person in line and I figured they could handle handing me a Diet Coke out the window. But I was wrong. I got to the window and paid and then had to pull up behind the only other car in the lot where I sat for 12 full minutes. By the time I'd been there a couple I was boxed in or I would have left. So at 12 minutes, I called the number I still had in my call log in my cell phone from the manager calling me last week and they were surprised there was someone else in line. I saw a little head come out the window to look to find not just me 2nd but several cars behind me. When I finally got to the window they said they did not realize someone else was in line. I asked them to make me fresh drink so I could see that no one spit in it. I should have filed another complaint but whatever. That particular store cannot be making a ton of $$ because I rarely see anyone there. Someone needs to Undercover Boss that place.
And then on the way home earlier this week I stopped at Chicken Express and watched as people behind me went to the newly opened lane 2 and got their food before I did. And again, I was boxed in. Being trapped in a line is an annoying trend among fast food joints these days.
My bigger problem is the employees at these places. No doubt they are uneducated. They can't take an order, they can't count change. In my experience they are also don't care about doing a quality job, they are rude to each other and their customers and they need constant supervision from some who has a stake in the store. Sadly, they are probably graduates of our public school system where...well, I'm not sure what is stressed but it's not math, reading or problem solving. And I guess in some of their minds minimum wage deserves minimum effort. No pride in a job. I know I'm generalizing but these are my experiences and they happen every time I eat fast food. So I guess I need to stop...for my butt and my blood pressure.
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